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PGW encourages customers to apply for CRP online to lower home heating bills and eliminate debt
PHILADELPHIA (March 15, 2022) – Amid the rising price of gasoline, food, housing, and consumer goods, Philadelphia Gas Works (PGW) reminds low-income customers that financial assistance is available for their natural gas bills through PGW’s Customer Responsibility Program (CRP).
By logging onto pgworks.com/crp on a computer or smart device, customers can quickly and easily apply for CRP, which helps income-eligible households better afford their bills and offers forgiveness of past debt. Within days of completing the online process, eligible customers will be enrolled in CRP and receive benefits such as:
“With the costs of living increasing almost daily, PGW encourages low-income customers to visit pgworks.com/crp now to determine their eligibility for our Customer Responsibility Program,” said Denise Adamucci, Vice President of Regulatory Compliance and Customer Programs at PGW. “Customers enrolled in CRP could pay as little as $25 a month and be protected from late fees.”
Households eligible for CRP must have income at or below 150 percent of the Federal Poverty Level. CRP monthly bill amounts are based on the size of the customer’s household income. The CRP application period is open year-round, but PGW customers are encouraged to apply now to start saving today.
In addition to CRP, PGW customers may apply for payment assistance through LIHEAP (Low Income Home Energy Assistance Program), a federal grant of up to $1,500 for homeowners and renters that does not have to be repaid. Customers who have received a 10-day shut-off notice can also apply for Crisis Assistance, a federal grant of up to $1,200 awarded to income-eligible customers. Applications for both programs must be completed by May 6, 2022.
To learn more, visit pgworks.com/customer-care/payment-assistance.
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A new PGW EnergySense program makes energy conservation easy and convenient
PHILADELPHIA (March 8, 2022) – Philadelphia Gas Works (PGW) is offering income-eligible customers free smart thermostats for a limited time as a convenient way to lower their home energy costs, maintain comfortable indoor temperatures, and take more control of their energy usage. Customers may request a complimentary thermostat – which PGW will install at no charge – by visiting PGW’s EnergySense Low-Income Smart Thermostats website or by calling 833-596-3075.
The ENERGY STAR®-certified Wi-Fi enabled thermostats are equipped with technologically advanced features that:
The thermostats are provided on a first-come, first-served basis and are available to homeowners and renters (with landlord approval). Customers unable to receive a thermostat after supply is exhausted can be placed on a waitlist for September 2022 by calling 833-596-3075.
“PGW’s EnergySense Low Income Smart Thermostat program could have a real impact on lowering a customer’s monthly bill,” said Steven J. Jerue, director of customer programs at PGW. “Once a smart thermostat is installed and programmed, the customer will have a worry-free way to conserve energy all year round and save money. We encourage our customers to take advantage of this free opportunity.”
In addition to the free Low Income Smart Thermostats program, PGW’s EnergySense Marketplace offers a wide selection of smart and programmable thermostats for purchase with an instant $70 rebate.
PGW’s EnergySense also offers rebates of up to $1,300 for customers who install high-efficiency heating and hot water heating equipment that maintain home comfort while using less natural gas. The new, affordable EnergySense incentives offer income-qualifying customers rebates up to $1,800.
For more information on PGW’s money and energy saving programs, visit pgworks.com/customer-care/efficiency.
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PHILADELPHIA (March 1, 2022) – Philadelphia Gas Works (PGW) filed a request today with the Pennsylvania Public Utility Commission (PUC) to adjust the Gas Cost Rate (GCR)for residential customers from $5.6123 to $5.6048 per one thousand cubic feet (Mcf).If approved, the new GCR would be effective September 1, 2022. The typical monthly bill would decrease from $118.95 to $118.90 for residential customers using 78 thousand cubic feet (Mcf) of natural gas per year.
The GCR reflects the cost of natural gas that PGW purchases from its gas suppliers and does not include a profit margin. The rate is recalculated on a quarterly basis (March 1, June 1, September 1, December 1) to show PGW’s actual costs. Customers are then notified of GCR adjustments through messaging on their bills.
PGW’s residential natural gas rates are determined by:
For more information about PGW’s GCR filing, visit pgworks.com.
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