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ATTENTION:

Considering the impact of the government shutdown and the related lack of LIHEAP funding, beginning November 1, PGW will not disconnect service for residential customers who are participating in PGW’s Customer Responsibility Program (CRP) or who have directed their LIHEAP grant to PGW this year in an early application with the Department of Human Services (DHS). To enroll in CRP call 215-235-1000 or Apply Online  Hide

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PGW OFFICES, CUSTOMER CALL CENTER WILL CLOSE FOR MEMORIAL DAY

Posted on: May 25, 2023

PHILADELPHIA (May 25, 2023) – Philadelphia Gas Works’ (PGW) offices and the Customer Call Center will be closed in observance of Memorial Day on Monday, May 29, 2023. PGW’s 24-hour Emergency Hotline will remain open for emergency calls. All odor calls or gas-related emergencies should be reported immediately by calling 215-235-1212.

PGW offices and Customer Call Center will resume regular business hours on Tuesday, May 30, 2023.

Customers who need to access account information or pay their bill online can log into their PGW My Account, pay by phone at 215-235-1000, or make cash payments in person at hundreds of local retailers, including Walmart, CVS, Dollar General, Family Dollar, 7-Eleven, Speedway, Rite Aid, and Walgreens. For information, visit pgworks.com/customer-care/your-home/ways-to-pay. 

This Memorial Day, PGW appreciates and remembers the heroic service of men and women of the Armed Forces who have fallen defending the United States of America. PGW reminds all employees and customers to stay safe this weekend while observing the holiday and engaging in outdoor activities. 


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