[
PHILADELPHIA (November 6, 2025) – Philadelphia Gas Works’ (PGW) offices will be closed in observance of Veterans Day on Tuesday, November 11, 2025. PGW’s 24-hour Emergency Hotline (215-235-1212) will only remain open for odor calls and gas-related emergencies.
PGW offices will resume regular business hours on Wednesday, November 12, 2025.
Customers who need to access account information or pay their bill online can log into their PGW My Account, pay by phone at 215-235-1000, or make cash payments in person at hundreds of local retailers, including Walmart, CVS, Dollar General, Family Dollar, 7-Eleven, Speedway, and Walgreens. For information, visit pgworks.com/customer-care/your-home/ways-to-pay.
Additionally, customers can now manage their My Account from the PGW mobile app. The one-stop app is a convenient way to manage your account, monitor usage, make payments, and more! Customers can download the app for free on the Apple store or on Google Play. For information, visit pgworks.com/customer-care/your-home/ways-to-pay.
PGW honors all military veterans who served in the United States Armed Forces. PGW is proud to have many employees and retirees who are among those veterans who selflessly served their country – to defend and protect our nation and freedoms. We appreciate their dedication and courage.
[
Alderson Engineering, of Southampton, PA, will conduct a feasibility study for a closed-loop geothermal system at John F. McCloskey Elementary.
(Philadelphia, Pa – October 22, 2025) – Philadelphia Gas Works (PGW) has selected Alderson Engineering to conduct a geothermal site survey and feasibility study in conjunction with the School District of Philadelphia (SDP).
“We are eager to work with the School District of Philadelphia, and Alderson Engineering to explore ways to reduce emissions, offer cost-saving energy efficient options for customers, and sustain jobs,” said Seth Shapiro, PGW President and Chief Executive Officer.
“This kind of partnership could become a model for future opportunities as the company expands its clean energy portfolio while also delivering on Mayor Parker’s clean and green vision of improving the quality of life of Philadelphians,” he said.
As announced in March of this year, the study will assess the viability of implementing a closed-loop geothermal system capable of supporting multiple heat pumps for heating and cooling at John F. McCloskey Elementary School (8500 Pickering Ave., Philadelphia) and the adjacent Dorothy Emanuel Recreation Center (8500 Provident Rd., Philadelphia).
Alderson Engineering, based in Southampton, PA is a full-service Mechanical, Electrical & Plumbing and Fire Protection (MEP/FP) consulting engineering firm that has served clients across 20+ states for more than 30 years.
“We are excited to see prominent local energy providers like PGW looking to the future and becoming leaders in exploring geothermal opportunities to provide non-traditional energy services,” said Neal Babcock, Principal, Alderson Engineering. “We are looking forward to this collaborative project to continue to enhance the community.”
PGW’s collaboration with the School District of Philadelphia supports the District’s GreenFutures Plan to provide students and staff with a well-resourced, safe, healthy, clean, and comfortable learning and working environment. The study will consider factors such as geological conditions, available space for underground bore installations, and the potential design for a decentralized geothermal unit with pumping capabilities.
"We're excited to partner with Philadelphia Gas Works to explore the feasibility of innovative energy solutions to provide cost-savings to our District and reduce our environmental footprint," said Tony B. Watlington, Sr., Ed.D., superintendent for the School District of Philadelphia. "As we become the fastest improving, large urban school district in the nation, delivering efficient, high-quality, cost-effective operations is a priority to support accelerating academic achievement."
PGW issued a Request for Proposals on March 17, 2025, and received applications through April 15, 2025. All were carefully reviewed before Alderson was selected.
[
The rate request will address the energy burden of those vulnerable to poverty, further safety investments, and meet the City’s carbon reduction goals
(Philadelphia, Pa – October 9, 2025) – Today, the Pennsylvania Public Utility Commission (PUC) approved a settlement agreement that Philadelphia Gas Works (PGW) reached and advocated for with PUC prosecutorial staff, the Pennsylvania Consumer Advocate, the Pennsylvania Office of Small Business Advocate and other parties to PGW’s 2025 base rate case.
Although PGW’s settlement will increase base rates by approximately $62 million annually, the annual bill for a typical PGW heating customer has decreased by $259 or 18.5% over the past 10 years. Adjusted for inflation, those annual bills have been lowered by $662, or 36.7%. This settlement allows PGW to advance its ability to provide affordable energy and high-quality service and customer care, with the financial stability necessary to maintain a safe, reliable energy system.
Unprecedented Public Input
Unlike investor-owned utilities, PGW has no shareholders and there is not a rate of return included in PGW’s rates. PGW is proud of the hard work and cooperation involved in working together on this necessary increase and favorable settlement. With this year’s filing, PGW engaged in significant negotiations with third-party intervenors. The intervenors include a diverse number of consumer interests, community representatives, and environmental stakeholders, and incorporated a wide range of viewpoints and perspectives.
In concert with customer feedback gathered by the PUC’s public hearings and constructive discussions with intervening parties, this settlement aims to keep PGW customers at the forefront and supports the ongoing financial stability of the company and protection of the community.
“PGW’s base rate request is intended to protect the safety and well-being of our customers, their wallets, and Philadelphia’s quality of life. PGW does not make a profit as a city-owned utility. Every dollar collected is directly allocated to ensure the safe and reliable delivery of low-cost energy service to our customers – throughout every ZIP code in Philadelphia,” said Seth Shapiro, PGW’s President & CEO.
“The reality for customers today is that natural gas remains the most affordable energy option available on the market for Philadelphia’s families to heat their homes, do their laundry, and feed their families. We appreciate our customers’ trust in PGW to work responsibly on their behalf in our latest rate filing request and settlement. We care deeply about protecting our customer’s interests.”
Low Cost of Natural Gas Compared to Alternative Sources
PGW’s natural gas rates are made up of two main components: a delivery charge (or base rate) and a commodity charge (gas cost). The base rate reflects the cost of delivering natural gas to the customer’s residence, funding for low-income customer protection programs, distribution system maintenance and customer billing costs. The gas cost is what PGW pays for natural gas and is passed on to the customer without markup.
PGW recognizes there are customers who need assistance paying utility bills. We encourage eligible customers to take advantage of all available assistance programs including LIHEAP and PGW’s Hardship Fund and Customer Responsibility Program.
Information on payment assistance programs is available on pgworks.com
PGW also encourages customers to take advantage of its Energy Sense offerings to help reduce energy use and manage monthly bills.
[
Page 1 of 80 pages.