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Funding from the Bipartisan Infrastructure Law aids in accelerating PGW’s Main Replacement Program to significantly reduce methane emissions, improve safety, lower costs, and enhance service reliability.
PHILADELPHIA (June 3, 2025)- Roughly one year ago, Philadelphia Gas Works received a grant of $125 million from the federal Pipeline and Hazardous Materials Safety Administration (PHMSA) as part of the Bipartisan Infrastructure Law (BIL). Since that time, PGW began to worksite plan and source all American-made project and construction materials, one of the grant requirements, and kicked off an extensive main replacement program. Work has now begun.
Seven PHMSA funded projects have started or will begin in June in the Olney section of Philadelphia. The project locations and timelines can be found through PGW’s Pipeline Improvement map.
In total, the citywide main improvements funded by the PHMSA grant will result in the replacement of 66 miles of cast iron main, the creation of 120 new skilled jobs and a reduction of 412 metric tons of methane emissions.
In addition to the grant funding, PGW continues to upgrade underground infrastructure across the city. The safety and reliability of the natural gas system is critical, and the ability to replace mains without additional costs for PGW’s customers is an economic benefit for the entire community. This campaign is part of PGW’s Main Replacement Program, which directly supports the delivery of safe, reliable energy and advances PGW’s methane reduction efforts.
Replacing aging cast iron pipes with upgraded material that does not rust or corrode and that eliminates methane escape will help PGW meet its 2050 goal of reducing methane emissions by 80 percent. PGW expects to complete its entire inventory of cast iron main replacement by 2058.
The PHMSA Natural Gas Distribution Infrastructure Safety & Modernization (NGDISM) grant program helps improve public safety, protect public health, and reduce methane emissions from natural gas distribution pipes. The grant provides nearly $1 billion in funding over five years to modernize municipal and community-owned natural gas distribution systems, like PGW, helping to keep communities across the country safe from pipeline leaks.
You can find more information on the NGDISM grant program here and to learn more about PGW’s pipeline improvements, visit pgworks.com/pipeline-map.
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PHILADELPHIA (May 22, 2025) – Philadelphia Gas Works’ (PGW) offices and the Customer Call Center will be closed in observance of Memorial Day on Monday, May 26, 2024. PGW’s 24-hour Emergency Hotline (215-235-1212) will remain open only for odor calls and gas-related emergencies.
PGW offices will resume regular business hours on Tuesday, May 27, 2025.
Customers who need to access account information or pay their bill online can log into their PGW My Account, pay by phone at 215-235-1000, or make cash payments in person at hundreds of local retailers, including Walmart, CVS, Dollar General, Family Dollar, 7-Eleven, Speedway, and Walgreens. For information, visit pgworks.com/customer-care/your-home/ways-to-pay.
Additionally, customers can now manage their My Account from the PGW mobile app. The one-stop app is a convenient way to manage your account, monitor usage, make payments, and more! Customers can download the app for free on the Apple store or on Google Play. For information, visit pgworks.com/customer-care/your-home/ways-to-pay.
This Memorial Day, PGW appreciates and remembers the heroic service of men and women of the Armed Forces who have fallen defending the United States of America. PGW reminds all employees and customers to stay safe this weekend while observing the holiday and engaging in outdoor activities.
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Calling 811 ahead of any excavation project is not just the safe thing to do, it’s the law.
PHILADELPHIA (April 8, 2025) – During National Safe Digging Month this April, Philadelphia Gas Works (PGW) reminds contractors and residents to call 811 or visit pa1call.org, before underground excavation (digging) or any building demolition work, regardless of a project’s size.
PA One Call notifies all possible affected property owners to mark out their underground structures ahead of evacuation or demolition work. PGW, in coordination with 811, processes the requests and marks lines to prevent injuries, property damage, and inconvenient and costly utility outages.
Pennsylvania residents and contractors are legally required to call the Pennsylvania One Call System three to 10 business days prior to beginning an underground excavation project. Creating even a minor trench or hole can lead to significant problems if mishandled before breaking ground. The 811 service is free to any homeowner and available 24 hours a day, 365 days a year. Working in coordination with Pennsylvania 811, PGW safely addressed 69,000 One Call tickets in 2024 to mark underground utility lines across Philadelphia.
Pennsylvania law requires contractors and residents to contact PA One Call at least three business days prior to excavation – triggering alerts to all utilities within an intended digging area and prompting utilities to mark where their facilities are located. Pennsylvanians can dial 8-1-1 to connect with PA One Call, while out-of-state residents or businesses can call 1-800-242-1776.
It is vital to call 811 ahead of a project because according to Common Ground Alliance:
PGW also encourages Philadelphia residents to call 811 to report any contractor suspected of digging without a valid Pennsylvania One Call ticket, which alerts all facility owners of a possible safety concern. Job sites that do not have visible paint or flag markings should be reported to 811. Natural gas lines are identified and marked by yellow paint or flags. Yellow is specific to natural gas, steam, and petroleum pipelines.
At any time, the smell of gas should be reported immediately to PGW’s emergency hotline at 215-235-1212.
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