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PHILADELPHIA (November 21, 2023) – Philadelphia Gas Works’ (PGW) offices will be closed in observance of Thanksgiving Day on Thursday, November 23. All odor calls or gas-related emergencies should be immediately reported by calling 215-235-1212.
PGW offices will resume regular business hours on Friday, November 24, 2023.
Customers who need to access account information or pay their bill online can log into their PGW My Account, pay by phone at 215-235-1000, or make cash payments in person at hundreds of local retailers, including Walmart, CVS, Dollar General, Family Dollar, 7-Eleven, Speedway, Rite Aid, and Walgreens.
Additionally, customers can now manage their My Account from the new PGW mobile app. The one-stop app is a more convenient way to manage your account, monitor usage, make payments, and more!
Customers can download the app for free on the Apple store or on Google Play. For information, visit pgworks.com/customer-care/your-home/ways-to-pay.
PGW recommends keeping safety top of mind, especially as the kitchen may be a central place of gathering and celebration. To keep family and friends safe this holiday season, customers and residents are encouraged to follow these safety tips:
PGW wishes our customers and employees a safe, healthy, and happy Thanksgiving. To support Philadelphia families in need this year, visit the United Way of Greater Philadelphia and Southern New Jersey https://www.unitedforimpact.org/.
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Philadelphia (November 9, 2023) – Philadelphia Gas Works’ (PGW) offices will be closed in observance of Veterans Day on Friday, November 10, 2023. PGW’s 24-hour Emergency Hotline will remain open for emergency calls. All odor calls or gas-related emergencies should be immediately reported by calling 215-235-1212.
PGW offices will resume regular business hours on Monday, November 13, 2023.
Customers who need to access account information or pay their bill online can log into their PGW My Account, pay by phone at 215-235-1000, or make cash payments in person at hundreds of local retailers, including Walmart, CVS, Dollar General, Family Dollar, 7-Eleven, Speedway, Rite Aid, and Walgreens.
Additionally, customers can now manage their My Account from the new PGW mobile app. The one-stop app is a more convenient way to manage your account, monitor usage, make payments, and more! Customers can download the app for free on the Apple store or on Google Play. For information, visit pgworks.com/customer-care/your-home/ways-to-pay.
PGW thanks the dedicated, men and women of the United States military for their heroism, bravery, and courage while defending the nation abroad or at home. PGW is proud to honor its many employees and retirees who have served and are serving in the military, as well as acknowledge all active-duty military, veterans, and their families for the service and sacrifice they have given to the country.
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A Low Income Home Energy Assistance Program grant could cover a PGW customer’s heating costs for an entire winter
PHILADELPHIA (November 1, 2023) – As the cost of natural gas falls and the potential of extreme winter weather looms, Philadelphia Gas Works (PGW) customers can more affordably warm their homes with a federal grant. Beginning today, November 1, 2023, income eligible PGW customers can apply for a Low Income Home Energy Assistance Program (LIHEAP) grant of up to $1,000 in free money that does not have to be repaid to pay their winter heating bills. PGW encourages both renters and homeowners to apply now.
Last month, the federal government released nearly $3.7 billion in LIHEAP funding to lower energy costs for families. With the average yearly household heating bill at $1,355 LIHEAP could cover a substantial amount of a residential customer’s natural gas bills.
“LIHEAP removes a financial burden for many of our customers and ensures they have access to heat and hot water throughout the colder months,” said Denise Adamucci, Senior Vice President, Customer and Regulatory Affairs at PGW. “We urge customers who need help to apply for LIHEAP today. Applications are available online at pgworks.com and customers can also visit more than a dozen Neighborhood Energy Centers across the city to meet with PGW-trained energy counselors to apply for LIHEAP and have their questions answered,” Adamucci added.
PGW customers can also text the word “CASH” to 77037 to receive an application. Applicants must have a household income at or below 150 percent of the Federal Poverty Level to meet LIHEAP eligibility requirements. Eligibility guidelines are available at pgworks.com/liheap. The application period for LIHEAP ends April 5, 2024.
LIHEAP grants for PGW customers are applied directly to the “Please Pay” amount of their bill. Customers enrolled in PGW’s Customer Responsibility Program (CRP) benefit from both their regular CRP discount and the additional LIHEAP grant when paying their bills.
Those without utility service or who have received a 10-day shut-off notice can apply for both Crisis Assistance and LIHEAP together. Crisis Assistance is an additional federal grant up to $1,000 that is awarded to income-eligible customers.
For more information on LIHEAP, Crisis Assistance, and additional PGW payment assistance programs, visit pgworks.com/residential/customer-care/payment-assistance.
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