In The News

PGW Statement: 3500 Bl of Miller Street, As of Jan. 1, 2023

At approximately 3:12 a.m. on January 1, 2023, PGW responded to the report of an explosion at 3550 Miller Street from the Philadelphia Fire Department (PFD). Upon arrival PGW crews began work to turn off natural gas service to the affected area in support of the Fire Department.

At this time the cause of the incident has not been identified by the Fire Marshall and remains under investigation. PGW will continue our work to support the PFD and the PUC in investigating the incident along with all area agencies. 

PGW regularly monitors, inspects and maintains our system and administers leak response 24/7. We investigate every odor call we receive and conduct maintenance, whenever needed. PGW is not aware of any recent calls from the area reporting gas odors prior to the incident.

If anyone believes they smell a gas odor – leave the area and immediately call PGW at 215-235-1212.

All utilities including PGW add a rotten egg smell to natural gas. If you smell a rotten egg-like smell, please call 215-235-1212. This line is available 24 hours a day, 7 days a week.

Do not report gas odor on social media channels – they are not monitored 24/7.

IMPORTANT CONTACTS:

• Please refer all PGW media inquiries to PGW Corporate Communications: 267-249-7542.
• PGW will handle damage claims based on the result of the incident investigation. Anyone filing a claim with PGW Risk must call 215-684-6535 or 6536 and they also will need to make a claim with their homeowners or auto insurance carrier, as well.

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PGW Offices to Close in Observance of Christmas and New Year’s Day

PGW Offers Simple Holiday Season Safety Tips
 

PHILADELPHIA (December 21, 2022) – Philadelphia Gas Works (PGW) offices will close at noon on Friday, December 23, 2022 and be closed on Monday, December 26, 2022 in observance of Christmas. PGW offices will be closed in observance of New Year’s on Monday, January 2, 2023. PGW’s 24-hour Emergency Hotline will remain open for emergency calls. All odor calls or gas-related emergencies should be immediately reported by calling 215-235-1212. 

• Following the Christmas closure, PGW offices will resume regular business hours on Tuesday, December 27, 2022.

• Following the New Year’s closure, PGW offices will resume regular business hours on Tuesday, January 3, 2023.

Customers who need to access account information or pay their bill online can log into their PGW My Account, pay by phone at 215-235-1000 or make cash payments in person at hundreds of local retailers, including Walmart, CVS, Dollar General, Family Dollar, 7-Eleven, and Rite Aid. For information, visit pgworks.com/customer-care/your-home/ways-to-pay. 

The safety of PGW’s customers, employees, and City residents is always a top priority as family and friends gather to celebrate holidays. Keep the holidays festive and follow these important safety tips:
 

• Avoid electrical fires by purchasing lights from reputable retailers and only those approved by nationally recognized testing labs like UL, Intertek or CSA.
• Homes should be equipped with carbon monoxide (CO) detectors on each floor to alert residents of leaks of this odorless gas.
• Be sure to check the Christmas tree — make sure it has plenty of water and it isn't near heat sources.

• Never leave candles or fireplaces burning unattended.
• Wash hands frequently when handling food.
• Do not drink and drive.
• If any household member feels ill, stay at home to protect others.
• Keep floors clear of bags, toys, boxes, and any household items to prevent tripping hazards.

PGW wishes its customers and the residents of Philadelphia a safe and healthy New Year. Be sure to celebrate responsibly.

For those looking to give back this season to Philadelphia area families, customers are encouraged to give the gift of warmth by visiting, https://www.pgworks.com/customer-care/liheap-crisis-uesf-grants.

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PGW Offers Customers More Access and Services at Philadelphia Neighborhood Energy Centers

With more than a dozen Neighborhood Energy Centers across the City,
PGW is meeting customers where they live and work

PHILADELPHIA, PA (November 30, 2022) — As winter approaches, Philadelphia Gas Works (PGW) reminds customers they can visit local Energy Coordinating Agency (ECA) Neighborhood Energy Centers (NECs) to speak one-on-one with PGW-trained Energy Counselors about their accounts and how to better afford home heating bills. NECs also offer a range of support services, from bill payment assistance and applying for LIHEAP grants to respond to the cost of household energy, to educational workshops, conservation services, and more.

PGW’s partnership with NECs offers Philadelphia customers more in-person locations with more convenient hours to apply for various PGW payment assistance programs, learn energy-saving tips to help lower monthly bills, and participate in virtual counseling sessions.   

The ECA has operated NECs since 1984, serving Philadelphians in more than a dozen locations, primarily in underrepresented areas and in vulnerable communities.

“PGW is doing everything we can to meet our customers where they are and increase access to our robust energy saving programs and services. The NECs are just a short trip away for those who may lack transportation or have challenges traveling throughout the city,” said Nyisha Chapman, PGW Community Partnerships Manager.
 

“Our PGW-trained Energy Counselors help customers set up their PGW My Account, connect them to income-based payment assistance programs, and advise on budgeting, among other services. With many locations and convenient hours of operation, NECs help our customers with any utility issues they may have. With cold weather coming, customers will be using more natural gas to heat their homes. We encourage them to visit a NEC for payment assistance information and ways to save on their bills,” said Chapman.

Many NECs are hosted in partnership with trusted community organizations in existing locations already known to residents, such as the Nicetown CDC, Congreso de Latinos Unidos, and Greater Philadelphia Asian Social Services (GPASS).

“Our 16 Neighborhood Energy Centers are strategically located throughout the Philadelphia area as a first point of contact to help income-eligible households relieve their energy burden,” said Lorraine Horton, Director of Community Programs at the Energy Coordinating Agency. “NECs help individuals with shut-off notices, LIHEAP/Crisis, and other energy services such as weatherization applications, PGW conservation workshops, and connect families with other resources that are available. We are ‘feet on the street’ energy advocates.”

Charles Lanier, Executive Director of the Hunting Park Neighborhood Advisory Committee, added: “NECs help Philadelphia residents reduce their energy burdens. We encourage everyone in the community to visit their local, convenient Neighborhood Energy Center. We’re here to serve them and their families.”

For a full list of all NEC locations, visit pgworks.com/uploads/pdfs/Philly_Neighborhood_Energy_Centers.pdf

For more information on LIHEAP, Crisis Assistance, and additional PGW payment assistance programs, visit pgworks.com/residential/customer-care/payment-assistance. 

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