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PGW Offices Will Close on MARTIN LUTHER KING JR. Day

PHILADELPHIA (January 13, 2023) – Philadelphia Gas Works (PGW) offices will be closed in observance of Martin Luther King, Jr. Day on Monday, January 16, 2023. PGW’s 24-hour Emergency Hotline will remain open for emergency calls. All odor calls or gas-related emergencies should be reported immediately by calling 215-235-1212.

PGW offices will resume regular business hours on Tuesday, January 17, 2023.

Philadelphia Gas Works encourages customers and residents to give back to their local communities and observe Martin Luther King Jr. Day as a “day on” instead of a “day off”. Participating in local volunteer events is a meaningful way to celebrate and honor the legacy of Dr. Martin Luther King, Jr. To locate a service opportunity in Philadelphia, please visit, mlkdayofservice.org/.

Customers who need to access account information or pay their bill online can log into their PGW My Account, pay by phone at 215-235-1000, or make cash payments in person at hundreds of local retailers, including Walmart, CVS, Dollar General, Family Dollar, 7-Eleven, and Rite Aid. For information, visit pgworks.com/customer-care/your-home/ways-to-pay.

PGW Statement: 3500 Bl of Miller Street, As of Jan. 9, 2023

On Thursday, January 5, PGW completed all surveying and testing of its natural gas infrastructure in the Port Richmond neighborhood near the site of the January 1, 2023 explosion. All PGW natural gas mains and service pipes were found in good operating condition and no leaks were found.

On Jan. 1: PGW conducted state-of-the-art leak detection surveys on all underground natural gas mains and service pipe on Miller, Gaul, Venango, Atlantic, and Belgrade Streets. Mains and service pipes were found to be in good operating condition and PGW identified no natural gas leaks on any surveyed PGW natural gas infrastructure. Each leak survey and safety check were conducted in coordination with the onsite PUC Safety Division.
On Jan. 2: PGW began testing the PGW pipeline infrastructure that runs from the main in the roadway to the meter inside each impacted property. This test investigates the integrity of the pipe. The first property tested was 3546 Miller.
- The service pipe at 3546 Miller was found to be in good operating condition, passed the pressure test, and no leaks were found.
On Jan. 3:
- The service pipe at 3548 Miller was tested and found to be in good operating condition, passed the pressure test, and no leaks were found.
- As additional due diligence, PGW also conducted a pressure test at 3552 Miller and 3554 Miller where the service pipes was also found to be in good operating condition, passed the pressure test, and no leaks were found.
On Jan. 5:
- The service pipe at 3550 Miller was tested and found to be in good operating condition, passed the pressure test, and no leaks were found.

It is important to note that, PGW’s control is limited to the infrastructure that ends at the first connection downstream of the gas meter (or the outlet of the natural gas meter). Everything beyond that outlet belongs to the property owner, so PGW is not able to determine the condition or integrity of inside piping or appliances that are beyond the meter.

As stated previously, the cause of the incident has not been identified by the Fire Marshall and remains under investigation.

PGW regularly monitors, inspects, and maintains our system and administers leak response 24/7. We survey our entire 3,000-mile system every year, as well. We investigate every odor call we receive and conduct maintenance, whenever needed.

If, at any time, someone believes they smell a gas odor – they should leave the area and immediately call PGW at 215-235-1212 or call 911.

All utilities including PGW add a rotten egg smell to natural gas. If you smell a rotten egg-like smell or odor, please call 215-235-1212 or call 911. These phone lines are available 24 hours a day, 7 days a week.

IMPORTANT CONTACTS:

Please refer all PGW media inquiries to PGW Corporate Communications Team.

If you have a damage claim it is vitally important that you call your insurance providers as soon as possible, for homeowners, renters, and auto (if applicable).

If the investigation reveals a responsible party, you can then file a claim against that entity.

PGW Statement: 3500 Bl of Miller Street, As of Jan. 4, 2023

At approximately 3:12 a.m. on January 1, 2023, PGW responded to the report of an explosion at 3550 Miller Street from the Philadelphia Fire Department (PFD). Prior to the incident, PGW is not aware of receiving any calls reporting gas odors from the vicinity.

At this time, the cause of the incident has not been identified by the Fire Marshall and remains under investigation. PGW is assisting in the investigation along with all other agencies. Investigation steps taken by PGW and its results to date are:

On Jan. 1: PGW conducted state-of-the-art leak detection surveys on all underground natural gas mains and service pipe on Miller, Gaul, Venango, Atlantic, and Belgrade Streets. Mains and service pipes were found to be in good operating condition and PGW identified no natural gas leaks on any surveyed PGW natural gas infrastructure. Each leak survey and safety check were conducted in coordination with the onsite Pennsylvania Utility Commission Safety Division.
On Jan. 2: PGW began testing the PGW pipeline infrastructure that runs from the main in the roadway to the meter inside each impacted property. This test investigates the integrity of the pipe. The first property tested was 3546 Miller.
- The service pipe at 3546 Miller was found to be in good operating condition, passed the pressure test, and no leaks were found.
On Jan. 3:
- The service pipe at 3548 Miller was tested and found to be in good operating condition, passed the pressure test, and no leaks were found.
- As additional due diligence, PGW also conducted a pressure test at 3552 Miller and 3554 Miller where the service pipes was also found to be in good operating condition, passed the pressure test, and no leaks were found.

PGW will next test 3550 Miller, once given access by the Fire Department and L&I.

It is important to note that, PGW’s control is limited to the infrastructure that ends at the first connection downstream of the gas meter (or the outlet of the natural gas meter). Everything beyond that outlet belongs to the property owner, so PGW is not able to determine the condition or integrity of inside piping or appliances that are beyond the meter.

As stated previously, the cause of the incident has not been identified by the Fire Marshall and remains under investigation.

PGW regularly monitors, inspects, and maintains our system and administers leak response 24/7. We survey our entire 3,000-mile system every year, as well. We investigate every odor call we receive and conduct maintenance, whenever needed.

If, at any time, someone believes they smell a gas odor – they should leave the area and immediately call PGW at 215-235-1212 or call 911.

All utilities including PGW add a rotten egg smell to natural gas. If you smell a rotten egg-like smell or odor, please call 215-235-1212 or call 911. These phone lines are available 24 hours a day, 7 days a week.

IMPORTANT CONTACTS:

Please refer all PGW media inquiries to PGW Corporate Communications Team.

If you have a damage claim it is vitally important that you call your insurance providers as soon as possible, for homeowners, renters, and auto (if applicable).