In The News

Philadelphia Gas Works to Close in Honor of Veterans Day

PHILADELPHIA (November 10, 2022) – Philadelphia Gas Works’ (PGW) offices will be closed in observance of Veterans Day on Friday, November 11, 2022. All odor calls or gas-related emergencies should be immediately reported by calling 215-235-1212. 
 

PGW offices will resume regular business hours on Monday, November 14, 2022.

PGW thanks the dedicated, courageous men and women of the United States military for their heroic acts of bravery and strength while defending the nation abroad or at home. PGW is proud to honor and recognize its many employees and retirees who have served and are serving in the military, as well as acknowledge all active-duty military, veterans, and their families for the service and sacrifice they have made to this country and its citizens.

Customers who need to access account information or pay their bill online can log into their PGW MyAccount, or can pay by phone at 215-235-1000 or make cash payments in person at hundreds of local retailers, including Rite Aid, Walmart, CVS, Dollar General, Family Dollar, and 7- Eleven. For information, visit pgworks.com/customer-care/your-home/ways-to-pay. 

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PGW Customers Can Now Apply for Up to $1,000 in Free Money for Heating Bills

Low Income Home Energy Assistance Program grants are available now to help households with natural gas bills

PHILADELPHIA (November 1, 2022) – Philadelphia Gas Works (PGW) urges families struggling with the rising costs of goods, services, and housing to apply for the Low Income Home Energy Assistance Program (LIHEAP) to receive up to $1,000 in free money for their natural gas bills. LIHEAP grants help households afford their winter heating bills, are available for both homeowners and renters, and do not have to be repaid.

The LIHEAP application period runs from November 1, 2022, through April 28, 2023, or while funding lasts. With the average annual residential heating bill at $1,405, a LIHEAP grant could cover most customers’ winter heating costs.

“Prices are increasing for many basic goods and most customers have to make tough budget decisions to pay for basic household necessities,” said Denise Adamucci, Vice President of Regulatory Compliance and Customer Programs at PGW. “LIHEAP helps relieve those concerns with grants that households can use to keep their homes warm and comfortable. The grants do not have to be repaid. Each year, unfortunately, a large number of customers do not apply for LIHEAP and miss out on grant funds that could ease their financial strain.”

Adamucci added, “This year, there are many options for customers to apply and receive in-person payment assistance counseling. Customers can visit one of more than a dozen Neighborhood Energy Centers around the city or visit the Pennsylvania Department of Human Services’ new LIHEAP office at 1163 S. Broad St.* We hope that everyone who is eligible will request LIHEAP assistance.”

PGW customers can print a LIHEAP application at pgworks.com/liheap or text the word “CASH” to 77037 to receive an application. Applicants must have a household income at or below 150 percent of the Federal Poverty Level to meet LIHEAP eligibility requirements. Eligibility guidelines are available at pgworks.com/liheap.

LIHEAP grants for PGW customers are applied directly to the “Please Pay” amount of their bill. Customers enrolled in PGW’s Customer Responsibility Program (CRP) benefit from both their regular CRP discount and the additional LIHEAP grant when paying their bills. 

Those without utility service or who have received a 10-day shut-off notice can apply for both Crisis Assistance and LIHEAP together. Crisis Assistance is an additional federal grant up to $1,000 that is awarded to income-eligible customers. 

After receiving LIHEAP or Crisis grants, customers needing further assistance may apply to the Utility Emergency Services Fund (UESF), a privately funded grant. UESF funding, which PGW matches up to a maximum of $1,500, is available to income-eligible customers in danger of service termination or whose service was terminated. The grant is designed to pay off the balance of a customer’s unpaid utility bill and bring it to zero.

For more information on LIHEAP, Crisis Assistance, and additional PGW payment assistance programs, visit pgworks.com/residential/customer-care/payment-assistance. 

*New location: The LIHEAP office is in a new location this year – 1163 S. Broad St, Phila, PA 19147.

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PGW’s Parts & Labor Plan Connects Customers Directly to PGW Expert Technicians

PHILADELPHIA (October 4, 2022) – Philadelphia Gas Works (PGW) customers facing the rising costs of living and experiencing financial strain can avoid the unpredictable costs of repairing or replacing faulty or broken appliances by enrolling in PGW’s Parts & Labor Plan (PLP). PGW guarantees same-day or next-day service to customers who purchase a Parts & Labor Plan that covers home heating from December 1 through April 15*.

PLP offers a unique suite of affordable coverage plans that best meet customers’ specific needs. With a practical and popular plan, Philadelphia residents can take comfort in knowing their critical house and water heaters can be protected for an entire year for less than $150. If something goes wrong, PGW’s expert technicians will fix it. No extra cost, no charge.

Residential PGW customers who have natural gas house heaters, gas water heaters, gas dryers, and/or split system electric central air conditioners combined with gas heating are eligible for the Parts & Labor Plan. Customers can enroll any time of year at their convenience and can now make a one-time payment using a credit card, checking account, PayPal or Venmo. For the first time, customers who register online can opt-in to have their PLP auto-renewed each year for uninterrupted protection of essential home appliances.

Among PLP’s many comprehensive options is the Check and Adjust plan, which can be added to a purchase of a heater plan. Check and Adjust includes a tune-up of customers’ furnace or boiler, and a visual inspection of their natural gas heating equipment to detect potential issues.

"Residents cannot predict when a critical home appliance needs fixing or repairs and that can result in an unwelcome expense,” said Celia O’Connor, Conversion Programs Manager, PGW. “With an affordable PGW Parts & Labor Plan, customers will not have to be concerned with finding a contractor and facing extra costs if they need repairs. The program provides a sense of security and stability.”

By choosing the coverage plan or plans that work best for their situation, customers will enjoy the benefits of experienced, professional PGW technicians, no costs for parts or labor, reliable customer service, and fast and convenient scheduling. Service appointments can be arranged by calling 215.235.2050, Monday through Friday, between 8 a.m. and 6 p.m.

For more information on PGW’s Parts & Labor Plan, visit pgwplp.com.

*Service requests must be received before noon, Monday - Friday (excluding holidays).

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