In The News

Philadelphia Gas Works to Close in Honor of Veterans Day

Philadelphia (November 9, 2023) – Philadelphia Gas Works’ (PGW) offices will be closed in observance of Veterans Day on Friday, November 10, 2023. PGW’s 24-hour Emergency Hotline will remain open for emergency calls. All odor calls or gas-related emergencies should be immediately reported by calling 215-235-1212.

PGW offices will resume regular business hours on Monday, November 13, 2023.

Customers who need to access account information or pay their bill online can log into their PGW My Account, pay by phone at 215-235-1000, or make cash payments in person at hundreds of local retailers, including Walmart, CVS, Dollar General, Family Dollar, 7-Eleven, Speedway, Rite Aid, and Walgreens.

Additionally, customers can now manage their My Account from the new PGW mobile app. The one-stop app is a more convenient way to manage your account, monitor usage, make payments, and more! Customers can download the app for free on the Apple store or on Google Play. For information, visit pgworks.com/customer-care/your-home/ways-to-pay.

PGW thanks the dedicated, men and women of the United States military for their heroism, bravery, and courage while defending the nation abroad or at home. PGW is proud to honor its many employees and retirees who have served and are serving in the military, as well as acknowledge all active-duty military, veterans, and their families for the service and sacrifice they have given to the country.

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ENROLLMENT NOW OPEN FOR $1,000 IN FREE MONEY FOR HOME HEATING

 A Low Income Home Energy Assistance Program grant could cover a PGW customer’s heating costs for an entire winter

PHILADELPHIA (November 1, 2023) – As the cost of natural gas falls and the potential of extreme winter weather looms, Philadelphia Gas Works (PGW) customers can more affordably warm their homes with a federal grant. Beginning today, November 1, 2023, income eligible PGW customers can apply for a Low Income Home Energy Assistance Program (LIHEAP) grant of up to $1,000 in free money that does not have to be repaid to pay their winter heating bills.  PGW encourages both renters and homeowners to apply now.

Last month, the federal government released nearly $3.7 billion in LIHEAP funding to lower energy costs for families. With the average yearly household heating bill at $1,355 LIHEAP could cover a substantial amount of a residential customer’s natural gas bills.

“LIHEAP removes a financial burden for many of our customers and ensures they have access to heat and hot water throughout the colder months,” said Denise Adamucci, Senior Vice President, Customer and Regulatory Affairs at PGW. “We urge customers who need help to apply for LIHEAP today. Applications are available online at pgworks.com and customers can also visit more than a dozen Neighborhood Energy Centers across the city to meet with PGW-trained energy counselors to apply for LIHEAP and have their questions answered,” Adamucci added.

PGW customers can also text the word “CASH” to 77037 to receive an application. Applicants must have a household income at or below 150 percent of the Federal Poverty Level to meet LIHEAP eligibility requirements. Eligibility guidelines are available at pgworks.com/liheap. The application period for LIHEAP ends April 5, 2024.

LIHEAP grants for PGW customers are applied directly to the “Please Pay” amount of their bill. Customers enrolled in PGW’s Customer Responsibility Program (CRP) benefit from both their regular CRP discount and the additional LIHEAP grant when paying their bills. 

Those without utility service or who have received a 10-day shut-off notice can apply for both Crisis Assistance and LIHEAP together. Crisis Assistance is an additional federal grant up to $1,000 that is awarded to income-eligible customers. 

For more information on LIHEAP, Crisis Assistance, and additional PGW payment assistance programs, visit pgworks.com/residential/customer-care/payment-assistance. 

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PGW Introduces the PGW Diverse Business Development Program

For some Greater Philadelphia companies looking to grow their business, gaining access to information, or acquiring the right contacts, can be a barrier to greater success. Recognizing the challenges these businesses face, Philadelphia Gas Works (PGW) established the PGW Diverse Business Development Program (DBDP): Fostering Diverse Enterprises and Promoting Economic Expansion, a nine-month educational approach to help diverse and local suppliers prepare for and navigate the procurement process and potential contracting opportunities in the natural gas industry.

The program is a win-win opportunity for all involved: PGW can increase its potential diverse vendor pool; businesses interested in the natural gas industry will gain valuable knowledge and experience; and Philadelphia communities benefit through increased economic and job opportunities.   

“PGW’s Diverse Business Development Program is a great way for us to foster, develop, and coach those small diverse organizations on how to work with companies like ours and gain a competitive advantage,” said Dr. Erica Patterson, Director of Contract Management and Supplier Diversity at PGW. 

The inaugural cohort of seven diverse business professionals arrived at PGW’s new North Operations Center on October 18, 2023, to begin a nine-course curriculum – developed by PGW – tailored toward gas main replacement construction.  Future cohort participants can help mold a clean energy future for Philadelphia.  

Throughout the duration of the program, the program participants will:

• Learn how PGW operates to provide the City of Philadelphia with safe and reliable natural gas service.
• Understand how to navigate PGW’s procurement process and compete for contracts.
• Obtain up-to-date natural gas industry-related information.
• Gain access to and build relationships with PGW decision-makers.

As the program proceeds, each business will have the opportunity to learn and understand the qualifying requirements of our gas main replacement program and future contract opportunities through trainings, assessments, and demonstrations with small pilot projects.

The program will be conducted monthly with a hybrid structure offering both virtual and in-person learning modules that will run from 8:30 a.m. to 5:00 p.m. (most modules) at PGW’s offices. Once the program concludes successfully in June 2024, each DBDP participant will earn a certificate of completion from the program.

The seven businesses participating in the inaugural cohort of PGW’s DBDP are:

“PGW is honored and happy to put this program into place and grateful to the business executives who joined this endeavor,” said Dr. Patterson. “This program will not only benefit the professional business owners enrolled, but also help the community PGW serves to grow and promote an inclusive environment through corporate-community partnerships.”

(Left to right)

William Bowie, President & CEO – Empower Construction, LLC,  Patricia LaRoche, President & Owner – Cameron Associates 8, LLC, L Elaine Johnson, President – LaPutt Enterprise, LLC, Dominiques Fragoso, Project Administrator Assistant – G&B Construction Company, Pat Sanford, CEO – Alexander Perry, Inc., Valarie Cofield, Executive Vice President, Business Development – Carr & Duff, LLC, and Jonathan Cedotal, Owner - Cedotal Construction. 

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