PGW’s Customer Call Center Will Close on December 11 at 1 P.M.
Posted on: Dec 10, 2024PHILADELPHIA (December 10, 2024) – Philadelphia Gas Works’ (PGW) Customer Call Center will close at 1 p.m. Wednesday, December 11, 2024, excluding the emergency line. PGW’s 24-hour Emergency Hotline (215-235-1212) will only remain open for odor calls and gas-related emergencies.
PGW’S Customer Call Center will resume regular business hours on Thursday, December 12, 2024.
Customers who need to access account information or pay their bill online can log into their PGW My Account, pay by phone at 215-235-1000, or make cash payments in person at hundreds of local retailers, including Walmart, CVS, Dollar General, Family Dollar, 7-Eleven, Speedway, Rite Aid, and Walgreens. For information, visit pgworks.com/customer-care/your-home/ways-to-pay.
Additionally, customers can now manage their My Account from the PGW mobile app. The one-stop app is a convenient way to manage your account, monitor usage, make payments, and more! Customers can download the app for free on the Apple store or on Google Play. For information, visit pgworks.com/customer-care/your-home/ways-to-pay.
As the holidays are upon us, PGW Energy Sense is offering a Limited Time Offer. Get $90 off a smart thermostat at the PGW Marketplace by visiting pgwenergysense.com/marketplace.
For Media help call our media hotline - Phone: (267) 249-7542
