In The News

PGW OFFICES TO CLOSE IN OBSERVANCE OF NEW YEAR’S DAY

PHILADELPHIA (December 28, 2023) – Philadelphia Gas Works (PGW) offices will be closed on Monday, January 1, 2024, in observance of New Year’s Day. PGW’s 24-hour Emergency Hotline will remain open for emergency calls. All odor calls or gas-related emergencies should be immediately reported by calling 215-235-1212.

PGW offices will resume regular business hours on Tuesday, January 2, 2024.

Customers who need to access account information or pay their bill online can log into their PGW My Account, pay by phone at 215-235-1000, or make cash payments in person at hundreds of local retailers, including Walmart, CVS, Dollar General, Family Dollar, 7-Eleven, Speedway, Rite Aid, and Walgreens.

Additionally, customers can now manage their My Account from the new PGW mobile app. The one-stop app is a convenient way to manage your account, monitor usage, make payments, and more! Customers can download the app for free on the Apple store or on Google Play. For information, visit pgworks.com/customer-care/your-home/ways-to-pay. 

PGW wishes its customers and the residents of Philadelphia a safe and healthy New Year. Be sure to celebrate responsibly.

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PGW OFFICES TO CLOSE IN OBSERVANCE OF CHRISTMAS

PHILADELPHIA (December 20, 2023) – Philadelphia Gas Works (PGW) offices will close at noon on Friday, December 22, 2023, and will remain closed on Monday, December 25, 2023 in observance of Christmas Day. PGW’s 24-hour Emergency Hotline will remain open for emergency calls. All odor calls or gas-related emergencies should be immediately reported by calling 215-235-1212.

PGW offices will resume regular business hours on Tuesday, December 26, 2023.

Customers who need to access account information or pay their bill online can log into their PGW My Account, pay by phone at 215-235-1000, or make cash payments in person at hundreds of local retailers, including Walmart, CVS, Dollar General, Family Dollar, 7-Eleven, Speedway, Rite Aid, and Walgreens.

Additionally, customers can now manage their My Account from the new PGW mobile app. The one-stop app is a convenient way to manage your account, monitor usage, make payments, and more!

Customers can download the app for free on the Apple store or on Google Play. For information, visit pgworks.com/customer-care/your-home/ways-to-pay.

During this celebratory time of year, PGW encourages customers and residents to keep these safety practices in mind:

• Prepare your car for winter and keep an emergency kit on-hand.
• Wash hands frequently when preparing food.
• If applicable, check and clean the chimney and fireplace area at least once a year.
• Place candles on surfaces where they cannot be knocked or blown over by children or pets.
• If using an artificial tree, be sure that it is labeled “fire resistant.”
• Keep decorations at least three feet away from heating sources.

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PHILADELPHIA GAS WORKS TO CLOSE FOR THANKSGIVING DAY

PHILADELPHIA (November 21, 2023) – Philadelphia Gas Works’ (PGW) offices will be closed in observance of Thanksgiving Day on Thursday, November 23. All odor calls or gas-related emergencies should be immediately reported by calling 215-235-1212. 

PGW offices will resume regular business hours on Friday, November 24, 2023.

Customers who need to access account information or pay their bill online can log into their PGW My Account, pay by phone at 215-235-1000, or make cash payments in person at hundreds of local retailers, including Walmart, CVS, Dollar General, Family Dollar, 7-Eleven, Speedway, Rite Aid, and Walgreens.

Additionally, customers can now manage their My Account from the new PGW mobile app. The one-stop app is a more convenient way to manage your account, monitor usage, make payments, and more!

Customers can download the app for free on the Apple store or on Google Play. For information, visit pgworks.com/customer-care/your-home/ways-to-pay. 

PGW recommends keeping safety top of mind, especially as the kitchen may be a central place of gathering and celebration. To keep family and friends safe this holiday season, customers and residents are encouraged to follow these safety tips:
 

• When cooking food, remain in the kitchen to monitor food on the stove and in the oven.
• Keep knives and sharp objects far out of reach from children and pets.
• Make sure smoke alarms on every floor are working. Test them by hitting the test button or follow the products’ instructions.
• Blow out any lit candles before leaving a room or the home.
• Maintain a clean floor so no one trips over bags, toys, or electronics.
• Do not drink and drive.

PGW wishes our customers and employees a safe, healthy, and happy Thanksgiving. To support Philadelphia families in need this year, visit the United Way of Greater Philadelphia and Southern New Jersey https://www.unitedforimpact.org/.

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