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PHILADELPHIA (April 1, 2021) – Philadelphia Gas Works’ (PGW) Customer Care Center will be closed on Friday, April 2, 2021 in observance of Good Friday. The 24-hour Emergency Hotline 215-235-1212 will remain open to report all gas odors or any gas-related emergency.
Customers who need to access account information or make payments can log into, PGW’s online My Account at pgworks.com with their login information. All PGW offices will resume normal business hours on Monday, April 5, 2021.
Customers can also make cash payments at hundreds of local retailers including 7-Eleven, CVS, Ace Cash Express, and Family Dollar. For information, visit pgworks.com/customer-care/your-home/ways-to-pay.
As cases of COVID-19 rise across Philadelphia County, PGW advises customers and employees to safely observe the holiday by following CDC and local health guidelines.
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The new PGW bill is more informative, and easier to read
PHILADELPHIA (March 23, 2021) – Philadelphia Gas Works (PGW) customer bills will receive a makeover to give customers a clearer view of their charges, usage patterns and other relevant information to better manage their natural gas bill each month.
Among the enhancements customers will see when their revamped bills arrive are:
“With the new look of PGW’s bills, customers can more easily locate the account information they need and should find their bills to be a better tool to manage their PGW energy usage,” said Denise Adamucci, Vice President of Regulatory Compliance & Customer Programs at PGW. “PGW is committed to enhancing our customers’ experience. Making it easier to do business with PGW is just one of the many ways we’re meeting that commitment.”
For more information on PGW’s new bill design and to view the new design, visit youtube.com/watch?v=zVIcCBpeQd4&feature=youtu.be.
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PGW employees work across the city and around the clock to provide safe, reliable natural gas service
PHILADELPHIA (March 18, 2021) – Philadelphia Gas Works (PGW) will observe national Natural Gas Utility Workers’ Day on Thursday, March 18, 2021. This day of recognition was established by the American Public Gas Association to honor utility employees for their hard work and accomplishments in safely delivering natural gas to communities across the nation in an environmentally responsible way.
Safety has long been a core value for the natural gas industry and during the COVID-19 pandemic, safety precautions became even more important to both PGW and its customers. Throughout the health crisis, PGW employees determinedly performed their duties, responded to emergencies, and strictly followed local, state and federal health guidelines while making every effort to protect customers and mitigate the spread of the virus.
PGW utility workers wore extra protective gear and face coverings, observed social distancing guidelines, and took all precautions upon entering – when necessary – customers’ homes or businesses.
While working under the uncertainty of a pandemic over the last year, PGW employees have taken great pride in serving more than 1.2 million Philadelphia residents. In addition to supplying the natural gas that heats homes and powers businesses, PGW’s 1,600 utility workers’ responsibilities include:
“Our dedicated PGW employees are committed to providing outstanding service to our more than 500,000 customers and safely operating the city’s natural gas system year-round,” said Seth Shapiro, Chief Operating Officer at PGW. “Natural Gas Utility Workers’ Day is an opportunity to recognize the passion our workforce brings to the job each day and to appreciate their contributions to the growth and success of Philadelphia.”
Utility careers represent a variety of skills sets – first responders, engineers, construction experts, fleet operators, advocacy leaders, pipeline operators, marketers, chemists, lawyers, and more.
For more information about careers in the utility industry, please visit https://www.pgworks.com/careers/employment-opportunities.
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