In The News

News Release: Pgw’s Parts & Labor Plan Coverage Eases Customers’ Concerns

Customers get peace of mind in the event of untimely appliance breakdowns

PHILADELPHIA (September 8, 2021) – Philadelphia Gas Works’ (PGW) customers can now enroll in the utility’s Parts & Labor Plan (PLP), which protects customers from the additional costs of repairing malfunctioning or broken appliances. The enrollment period for PLP is open for coverage beginning Nov. 1, 2021 through Oct. 31, 2022.

PLP offers a variety of affordable coverage plans that best meet customers’ specific needs. Many PGW customers benefit from the popular House Heater & Water Heater plan. This affordable, $133 plan gives customers comfort in knowing that if their appliances need repairs or maintenance, then they are fully covered during the winter months when heat and hot water is needed most.

Among PLP’s many comprehensive options is the Check and Adjust plan which includes a tune-up of customers’ furnace or boiler, and a visual inspection of their natural gas heating equipment to detect potential issues.

Customers who choose PLP coverage gain the satisfaction of being served by experienced, professional PGW technicians; incurring no costs for parts or labor; receiving reliable customer service; and scheduling service quickly and conveniently.

Residential PGW customers who have natural gas home heaters, gas water heaters, gas dryers, and/or split system electric central air conditioners combined with gas heating, are eligible for the Parts & Labor Plan.

“It can seem that appliances breakdown just when we need them most or when we can least afford repairs,” said Celia Scarlata, PGW’s Conversion Programs Manager. “PGW’s Parts & Labor Plan not only saves customers the frustration of finding a contractor or being without working appliances for a period of time, but it can save customers money while at the same time giving them peace of mind.” 

PLP service appointments can be arranged by calling 215-235-2050, Monday through Friday, between 8 a.m. and 6 p.m.

For more information on PGW’s Parts & Labor Plan, visit pgwplp.com.

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News Release: PGW Offices Will Close in Honor of Labor Day

PHILADELPHIA (September 3, 2021) – Philadelphia Gas Works’ (PGW) offices will be closed on Monday, September 6, 2021, in observance of Labor Day. All gas odors or any gas-related emergency should be immediately reported to PGW’s 24-hour Emergency Hotline at 215-235-1212.

PGW offices will resume normal business hours on Tuesday, September 7, 2021.

Customers who need to access account information can log into their PGW My Account, and may make cash payments at hundreds of local retailers including CVS, Dollar General, Family Dollar, and 7- Eleven. For information, visit pgworks.com/customer-care/your-home/ways-to-pay.

Entering the holiday weekend COVID-19 remains a health concern. PGW reminds customers and employees to be safe and follow CDC and local health guidelines.

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News Release: PGW Highlights Safety Planning During National Preparedness Month

Weekly action steps in September offer tips to help families prepare for emergencies

PHILADELPHIA (September 1, 2021) – Throughout National Preparedness Month this September, Philadelphia Gas Works (PGW) will remind customers of the importance of planning for disasters and other emergencies.

The theme for National Preparedness Month 2021 is “Prepare to Protect. Preparing for disasters is protecting everyone you love.” Resources to help families and communities protect those most important to them are available on the U.S. Department of Homeland Security’s (DHS) website at ready.gov.

The site features toolkits with planning advice such as evacuating and sheltering during an emergency; gathering survival supplies, including food, water, flashlights and first aid kits; assigning emergency roles for family members; and tips on creating a family emergency communications plan.

Each week in September, the National Preparedness Month campaign suggests families take the following action steps:

• Week 1 - Make a Plan (September 1-4): Talk to friends and family about communicating before, during, and after a disaster. Make sure to update your plan based on Centers for Disease Control (CDC) COVID-19 recommendations.
• Week 2 - Build a Kit (September 5-11): Gather supplies that will last for several days after a disaster for everyone in your home. Consider each person’s or pet’s unique needs if you must evacuate quickly. Update kits and supplies based on CDC recommendations.
• Week 3 - Prepare for Disasters (September 12-18): Know the risk of local disasters and check your insurance coverage. Learn how to fortify your home against storms and other common hazards and how to react quickly if you receive a local warning or alert.
• Week 4 - Teach Youth about Preparedness (September 19-25): Talk to your kids about preparing for emergencies and what to do in case you are separated. Reassure them by providing information about how they can get involved.

“Keeping safety first is key for our customers and employees to always remember. Being prepared will help to minimize risk and avoid the need to execute on emergency plans in some cases,” said Mark Lee, PGW’s Director of Corporate Preparedness. “National Preparedness Month is an opportunity to begin, review and update emergency planning. Since the start of the pandemic, we’ve learned the importance of being prepared as we continue to navigate the impacts of COVID-19, as well as any other emergencies that may come our way.”

Visit PGW’s website at pgworks.com/safety for further emergency information, tips on using natural gas service, and advice on how to stay safe at home. PGW urges anyone who smells gas to immediately call 215-235-1212.

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