In The News

PGW OFFICES WILL BE CLOSED FOR MEMORIAL DAY

PHILADELPHIA (May 26, 2022) – Philadelphia Gas Works’ (PGW) offices will be closed in observance of Memorial Day, on Monday, May 30, 2022. PGW’s 24-hour Emergency Hotline will remain open for emergency calls. All odor calls or gas-related emergencies should be immediately reported by calling 215-235-1212.

PGW offices will resume regular business hours on Tuesday, May 31.

Customers who need to access account information or pay their bill can log into their PGW MyAccount or make cash payments in person at hundreds of local retailers, including Walmart, CVS, Dollar General, Family Dollar, and 7- Eleven. For information, visit pgworks.com/customer-care/your-home/ways-to-pay.

This holiday weekend, PGW honors and thanks members of the U.S. armed forces for their bravery and sacrifices made while serving and protecting the country.

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New June 17 LIHEAP Deadline: PGW Customers Can Apply for Up to $1,500

The free LIHEAP grants help PGW customers with their natural gas bills
and do not have to be repaid

PHILADELPHIA (May 19, 2022) – Philadelphia Gas Works (PGW) customers who need help with their natural gas bills now have until June 17, 2022 to apply for a free Low Income Home Energy Assistance Program (LIHEAP) grant of up to $1,500. The grants are free and do not have to be repaid. 

LIHEAP applicants must have a household income at or below 150 percent of the Federal Poverty Level to meet the eligibility guidelines, which can be found at pgworks.com/liheap.

Customers can apply for LIHEAP by:

• Applying at the LIHEAP office at 1348 W. Sedgley Ave. in Philadelphia.
• Printing a LIHEAP application at pgworks.com/liheap.
• Visiting more than one of the more than one dozen Neighborhood Energy Centers (ecasavesenergy.org/community-programs) spread throughout the city. 

Additionally, PGW customers without utility service or who have received a 10-day shut-off notice can apply for both Crisis Assistance and LIHEAP together on or before the June 17 deadline. Crisis Assistance is an additional federal grant of up to $1,200 that is awarded to income-eligible customers. 

After receiving LIHEAP or Crisis grants, customers needing further assistance may apply for the Utility Emergency Services Fund (UESF), a privately funded grant. UESF funding, which PGW matches up to a maximum of $1,500, is available to income-eligible customers who are in danger of service termination or whose service was terminated. The grant is designed to pay off the balance of a customer’s unpaid utility bill and bring it to zero.

LIHEAP grants for PGW customers are applied directly to the “Please Pay” amount of their bill. Customers enrolled in PGW’s Customer Responsibility Program (CRP) benefit from both their regular CRP discount and the additional LIHEAP grant when paying their bills.

For more information on LIHEAP, Crisis, and additional PGW payment assistance programs, visit pgworks.com/residential/customer-care/payment-assistance.

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PGW Customers Customers Can Now “Pay With Cash” at Walmart

PGW increases in-person and online services for customers

PHILADELPHIA (April 28, 2022) – Philadelphia Gas Works (PGW) has added Walmart as a Pay With Cash location. PGW customers can visit any Walmart customer service counter, use the bar code on their PGW statement to pay their natural gas bill, and payments will post the same day. With five locations in Philadelphia, Walmart joins more than 200 Pay With Cash locations, including CVS, Dollar General, Family Dollar, 7- Eleven, and Speedway.

“The number of PGW customers who prefer to use a Pay With Cash retailer has grown by over 2,000 percent since we launched Pay with Cash in 2019. With the ease of paying at Walmart stores in the Philadelphia area and beyond, we expect more customers to take advantage of this convenient way to manage their natural gas accounts,” said Bernard Cummings, Vice President of Customer Service and Collections at PGW.

In addition to adding Pay With Cash at Walmart, PGW customers can manage their accounts online 24 hours a day through PGW’s My Account, where they can enroll in payment assistance programs such as  PGW’s Customer  Responsibility Program (CRP) and the Low Income Home Energy Assistance Program (LIHEAP). My Account also allows customers to discover discounts and rebates on energy efficient appliances and devices, track their monthly energy usage, and receive billing alerts and payment reminders.

For in-person assistance with CRP and LIHEAP, PGW customers can visit one of 16 Neighborhood Energy Centers which serve as one-stop-shops offering Philadelphia residents utility assistance and free workshops on conserving energy and saving money on utility bills. PGW-trained energy counselors are available to meet with customers one-on-one, and most NEC locations are open five days a week during normal business hours.

Cummings added: “We want to make it easier for customers to connect with the PGW services and programs they want and need. Customers’ behaviors are changing and it’s important we provide multiple, flexible ways for them to interact with PGW. We’re meeting customers where they are, whether online or in their neighborhoods, to serve them better.”

For information on ways to pay, visit pgworks.com/customer-care/your-home/ways-to-pay. To find a Neighborhood Energy Center, visit ecasavesenergy.org.

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