In The News

PGW OFFICES, CUSTOMER CALL CENTER WILL CLOSE FOR MEMORIAL DAY

PHILADELPHIA (May 25, 2023) – Philadelphia Gas Works’ (PGW) offices and the Customer Call Center will be closed in observance of Memorial Day on Monday, May 29, 2023. PGW’s 24-hour Emergency Hotline will remain open for emergency calls. All odor calls or gas-related emergencies should be reported immediately by calling 215-235-1212.

PGW offices and Customer Call Center will resume regular business hours on Tuesday, May 30, 2023.

Customers who need to access account information or pay their bill online can log into their PGW My Account, pay by phone at 215-235-1000, or make cash payments in person at hundreds of local retailers, including Walmart, CVS, Dollar General, Family Dollar, 7-Eleven, Speedway, Rite Aid, and Walgreens. For information, visit pgworks.com/customer-care/your-home/ways-to-pay. 

This Memorial Day, PGW appreciates and remembers the heroic service of men and women of the Armed Forces who have fallen defending the United States of America. PGW reminds all employees and customers to stay safe this weekend while observing the holiday and engaging in outdoor activities. 

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PGW OFFERS ENERGY AND MONEY-SAVING TIPS AS WARMER TEMPERATURES ARRIVE

Energy conservation and smart thermostats can help keep customers

cool and save money on energy bills

PHILADELPHIA (May 9, 2023) –As Philadelphia transitions seasons, Philadelphia Gas Works (PGW) offers customers helpful tips on how to stay cool and comfortable in their homes, conserve energy, and manage their natural gas bills after the winter heating season.

The most effective way to conserve energy and reduce household energy costs is with a smart thermostat. These devices can be controlled by a cell phone and include conservation features such as motion sensors, alerts, and integration with other smart devices. PGW customers can receive a $70 instant rebate toward the purchase of a smart thermostat through the PGW Marketplace.

More home energy-efficient tips include:

• Using appliances such as dishwashers, laundry machines, and clothes dryers in the early morning or evening when temperatures are lower.
• Turning off fans when leaving a room. Fans help keep you cool, but most do not lower home temperatures.
• Checking to make sure the air conditioning unit is in good condition and will work properly.
• Cleaning or replacing HVAC air filters can lower your system's energy consumption by up to 15%.
• Using natural ventilation. If you can do so safely, open your windows while sleeping. When you wake in the morning, shut the windows and blinds to contain the cool air.
• Lowering your water heater’s thermostat. According to the U.S. Department of Energy, lowering the water heater by 10 degrees can save up to 5 percent in energy costs.

In addition to these tips, PGW reminds income-eligible customers that financial assistance is available for their natural gas bills through PGW’s Customer Responsibility Program (CRP), as well as other PGW payment assistance programs that best fit customers’ needs.

For Appliances: PGW’s Parts & Labor Plan protects customers from parts and labor costs associated with repair or replacement of defective or worn parts as a result of normal usage of covered equipment, including electric central air. Visit pgwplp.com.

For information on PGW’s Marketplace and additional energy efficiency initiatives pgworks.com/customer-care/efficiency.

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PGW Files Request With Regulators to Shield Customers from Billing Anomalies

(Philadelphia, Pa – April 28, 2023) – Philadelphia Gas Works (PGW) today asked the Pennsylvania Public Utility Commission (PUC) for emergency relief to exclude May 2023 usage from its Weather Normalization Adjustment (WNA) formula in order to provide an added protection to customers in the event of abnormal weather and to move the WNA proceeding into the rate case in order for a more substantive review of the formula.

PGW proactively filed this request in an effort to shield its customers from a potential anomaly similar to last year.  In making this request, PGW is particularly concerned about its impact on lower-income customers. With respect to the WNA, PGW is focused on protecting its customers – for example, it refunded over $12.6 million to customers, asked the PUC to allow a cap on the charge, and proposed a permanent removal of May from the formula.  Notably, the PUC’s Bureau of Investigation and Enforcement (“I&E”) has indicated that it agrees with the protections PGW has requested for this May and to move the proceeding into the rate case. 

For over two decades, PGW has had a WNA as a component of our rates. Utilities use this adjustment to help make customer heating bills more predictable and stable. The WNA adds a charge when weather is abnormally warm, and credits a customer when weather is abnormally cold.

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