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PGW Customer Advisory on the 1900 block of W. Bristol Street Incident on June 29, 2025

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Smell Gas? (215) 235-1212

PGW OFFICES TO CLOSE IN OBSERVANCE OF NEW YEAR’S DAY

PHILADELPHIA (December 28, 2023) – Philadelphia Gas Works (PGW) offices will be closed on Monday, January 1, 2024, in observance of New Year’s Day. PGW’s 24-hour Emergency Hotline will remain open for emergency calls. All odor calls or gas-related emergencies should be immediately reported by calling 215-235-1212.

PGW offices will resume regular business hours on Tuesday, January 2, 2024.

Customers who need to access account information or pay their bill online can log into their PGW My Account, pay by phone at 215-235-1000, or make cash payments in person at hundreds of local retailers, including Walmart, CVS, Dollar General, Family Dollar, 7-Eleven, Speedway, Rite Aid, and Walgreens.

Additionally, customers can now manage their My Account from the new PGW mobile app. The one-stop app is a convenient way to manage your account, monitor usage, make payments, and more! Customers can download the app for free on the Apple store or on Google Play. For information, visit pgworks.com/customer-care/your-home/ways-to-pay. 

PGW wishes its customers and the residents of Philadelphia a safe and healthy New Year. Be sure to celebrate responsibly.



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