PGW ISSUES LAST CALL FOR LIHEAP RECOVERY CRISIS PROGRAM
Posted on:Aug 27, 2020
PHILADELPHIA (August 20, 2020) – Philadelphia Gas Works (PGW) is reminding customers that time is running out to apply for the LIHEAP (Low Income Home Energy Assistance Program) Recovery Crisis Program, which will end on Monday, Aug. 31, 2020 or when funds run out.
Low income customers impacted by COVID-19 with a past-due bill may be eligible for up to $800 under the program. The payment assistance is open to renters and homeowners and the grants do not have to be repaid. Along with the Pennsylvania Department of Human Services’ County Assistance Office, PGW has been reaching out to customers to help them obtain grants through this crisis program.
A simple application process allows customers to apply through the state’s COMPASS website, the Pennsylvania Department of Human Services’ (DHS) website or by visiting pgworks.com/crisis. Customers who received LIHEAP grants this past winter are urged to call 215-560-1583 and verbally request the new crisis assistance.
Customers only need to be past due on their PGW bill to apply. Service termination notices are not required for customers to be eligible for the additional LIHEAP grants, which are administered by DHS and made possible by the U.S. CARES (Coronavirus Aid, Relief, and Economic Security) Act.
“We understand that many of our customers are enduring extended hardships as the COVID-19 health crisis continues,” said Denise Adamucci, Vice President, Regulatory Compliance & Customer Programs at PGW. “Assistance funds are still available through the LIHEAP Recovery Crisis Program, which offers some relief for those who have fallen behind on their gas bills. I also encourage our customers to explore all of PGW’s robust payment assistance programs to find one that fits their needs.”
These payment assistance programs include:
- Customer Responsibility Program (CRP): Provides discounted monthly bills for eligible low-income customers.
- Payment Arrangements: For PGW customers who fall behind.
- Budget Billing: Sets up a consistent pay amount each month of the year.
- UESF (Utility Emergency Services Fund): A grant designed to pay off the balance of a customer’s unpaid utility bill and bring it to $0.
- Customer Assistance Referral Evaluation Program (CARES): Provides referral assistance to residential customers with special circumstances. These might include medical emergencies, unemployment or other temporary hardships.
For more information on PGW payment assistance programs and all other PGW resources, visit pgworks.com.
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