PGW’s Customer Call Center Closed for Good Friday
Posted on: Apr 17, 2025PHILADELPHIA (April 17, 2025) – Philadelphia Gas Works’ (PGW) Customer Call Center will be closed in observance of Good Friday, on April 18, 2025. PGW’s 24-hour Emergency Hotline (215-235-1212) will remain open only for odor calls and gas-related emergencies.
PGW offices will resume regular business hours on Monday, April 21, 2025.
Customers who need to access account information or pay their bill online can log into their PGW My Account, pay by phone at 215-235-1000, or make cash payments in person at hundreds of local retailers, including Walmart, CVS, Dollar General, Family Dollar, 7-Eleven, Speedway, Rite Aid, and Walgreens. For information, visit pgworks.com/customer-care/your-home/ways-to-pay.
Additionally, customers can now manage their My Account from the PGW mobile app. The one-stop app is a convenient way to manage your account, monitor usage, make payments, and more! Customers can download the app for free on the Apple store or on Google Play. For information, visit pgworks.com/customer-care/your-home/ways-to-pay.
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