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PGW Urges Customers to Enroll in Payment Assistance Programs

PGW seeks to help customers who have fallen behind on their natural gas bills

 

PHILADELPHIA (March 16, 2021) - Philadelphia Gas Works (PGW) customers who are behind on their natural gas bills and face potential service interruption are strongly encouraged to call PGW at 215-235-1000 or visit pgworks.com as soon as possible to discuss their account and seek available assistance, where eligible.

 

With the expiration of Pennsylvania’s winter termination moratorium on March 31, 2021, PGW hopes to connect with customers struggling to pay their PGW bill and explore their options, enroll in payment assistance programs and apply for available grant assistance.  Termination of service can restart as soon as April 1, 2021.

 

One option for PGW customers is the Low Income Home Energy Assistance Program (LIHEAP), which provides federal grants ranging from $200 to $1,000 to help income-eligible families pay their energy bills and restore service. LIHEAP grants are available to both renters and homeowners and do not have to be repaid.

 

Customers without service or who have received a 10-day shut-off notice may – along with LIHEAP – also apply for a Crisis Assistance federal grant through the Pennsylvania Department of Human Services until the April 9, 2021 deadline.

 

“PGW’s goal is to keep customers’ natural gas service on, and we want customers to know that PGW is here to help,” said Denise Adamucci, Vice President of Regulatory Compliance and Customer Programs at PGW. “Customers can call our Customer Care Team now at 215-235-1000, Monday through Friday from 8 a.m. to 6 p.m. to learn about the payment plan that best meets their needs. For too many of our customers, the pandemic has brought significant challenges, including financial challenges, but there is help available through PGW’s robust payment assistance programs. PGW wants to hear from you if you need assistance.”

 

In addition to LIHEAP, PGW offers the Customer Responsibility Program (CRP), which helps low-income households better afford their bills and receive forgiveness of past debt. Based on household income, customers enrolled in CRP could pay as little as $25 a month on their PGW bill.

 

Several more payment assistance programs are available for PGW customers, including:

  • UESF (Utility Emergency Services Fund): A grant for up to $750, which PGW will match with an additional $750, and is designed to pay off the balance of a customer’s unpaid utility bill and bring it to $0.
  • Payment Arrangements: For PGW customers who fall behind.
  • Budget Billing: Sets up a consistent pay amount each month of the year.
  • Customer Assistance Referral Evaluation Program (CARES): Provides referral assistance to residential customers with special circumstances. These might include medical emergencies, unemployment or other temporary hardships.

 

In addition to calling 215-235-1000, customers can find information on PGW’s payment assistance programs at pgworks.com/residential/customer-care/payment-assistance



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