PGW Redesigns Customer Bills for a Better Customer Experience
Posted on: Mar 23, 2021The new PGW bill is more informative, and easier to read
PHILADELPHIA (March 23, 2021) – Philadelphia Gas Works (PGW) customer bills will receive a makeover to give customers a clearer view of their charges, usage patterns and other relevant information to better manage their natural gas bill each month.
Among the enhancements customers will see when their revamped bills arrive are:
- Clearly defined usage information in colorful graphics for customers to review, compare and forecast monthly natural gas usage patterns.
- An easier-to-read, updated design that includes a cleaner layout, vibrant colors, informative graphics, and customer account information more prominently displayed.
- Pay with Cash barcode which supports customers making cash payments, free of charge, at hundreds of local retailers including CVS, Dollar General, Family Dollar, and 7-Eleven.
- A more customer-friendly layout with a larger printed bill, e-bill options, and customized messages tailored to customers.
“With the new look of PGW’s bills, customers can more easily locate the account information they need and should find their bills to be a better tool to manage their PGW energy usage,” said Denise Adamucci, Vice President of Regulatory Compliance & Customer Programs at PGW. “PGW is committed to enhancing our customers’ experience. Making it easier to do business with PGW is just one of the many ways we’re meeting that commitment.”
For more information on PGW’s new bill design and to view the new design, visit youtube.com/watch?v=zVIcCBpeQd4&feature=youtu.be.
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