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PGW Customer Advisory on the 1900 block of W. Bristol Street Incident on June 29, 2025

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Smell Gas? (215) 235-1212

PGW Offices Will Close on Presidents’ Day

PHILADELPHIA (February 12, 2021) – Philadelphia Gas Works’ (PGW) Customer Care Center will be closed in observance of Presidents’ Day on Monday, February 15, 2021. The 24-hour Emergency Hotline 215-235-1212 will remain open to report all gas odors or any gas-related emergency.

Customers who need to access account information or make payments can log into, PGW’s online My Account at pgworks.com with their login information. All PGW offices will resume normal business hours on Tuesday, February 16, 2021.


Customers can also make cash payments at hundreds of local retailers including 7-Eleven, CVS, Ace Cash Express, and Family Dollar. For information, visit pgworks.com/customer-care/your-home/ways-to-pay.

PGW advises our employees and customers to safely observe this holiday following CDC and local health guidelines as the COVID-19 pandemic is still ongoing.



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