A Message from PGW President & CEO: Our Response: May Weather Normalization Charge
Posted on: Jul 05, 2022A Message from PGW President & CEO: Our Response: May Weather Normalization Charge
July 5, 2022 --- If you were impacted by higher than usual May Weather Normalization Adjustment (WNA) charges, a WNA credit will appear on your July or August bill.
Sign up for PGW My Account (pgworks.com) to view and track the credit.
We appreciate your patience.
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June 30, 2022 --- For over two decades, PGW has had a Weather Normalization Adjustment (WNA) as a component of our rates. Utilities use this adjustment to help make customer heating bills more predictable and stable. The WNA adds a charge when weather is abnormally warm, and credits a customer when weather is abnormally cold.
Historically, the WNA has performed as intended. For several billing cycles in June, however, the equation that calculates the WNA for last month’s usage resulted in unusually large WNA charges to a large segment of customers. While the equation performed as designed, it produced an effect which is not what is intended and is unfair to our customers.
As a company, we do not believe it is fair for our customers to be impacted by the significant increase of this monthly charge, particularly as many households confront financial strain in this current economic environment. So, while all of the revenue was billed properly, and in accordance with our Gas Service Tariff, we are uncomfortable with the resulting impact.
Therefore, today PGW is filing a petition with the Public Utility Commission to reverse the WNA charges for the month of May 2022. If granted, the credits would appear on customers’ July or August bills. We encourage customers to sign up for PGW MyAccount (pgworks.com) to view their bills online and track the credit on upcoming bills.
Customers can also be assured that PGW is diligently seeking a longer-term solution to prevent this highly unusual circumstance from repeating in the future.
We regret the disruption this has caused our customers and realize how quickly news cycles accelerate so we appreciate our customers’ patience while we worked quickly to uncover the best method to respond to the issue in the right way.
We aim to get it right every time and appreciate your trust in our ability to serve you.
Thank you.
Seth Shapiro
President & CEO
PGW
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